These terms explain how bookings, admin fees, lesson scheduling, instructor allocation, cancellations, and lesson payments work when you book with Cars Driving School.
Cars Driving School is referred to in these terms as Cars Driving School, we, us, or our. By booking through our website, by phone, or by email, you agree to these terms.
These terms apply to the booking service, the admin fee, instructor matching, and the arrangement of driving lessons. They should be read together with any booking confirmation or pricing information we send you.
Cars Driving School matches pupils with a suitable instructor based on area, availability, instructor preference, and lesson type. Lesson delivery is then provided by the allocated instructor.
Where lessons are delivered by a self-employed instructor introduced by Cars Driving School, the tuition arrangement for those lessons is between you and that instructor. Our role includes booking administration, instructor allocation, lesson coordination, and customer support.
The one-time £50 admin fee covers your pupil file setup, instructor matching, booking administration, and lesson scheduling. It is charged once per new booking unless we state otherwise.
Lesson prices shown on our website are the current tuition rates for the lesson type or package selected. Unless we expressly confirm otherwise, those lesson fees are paid directly to your allocated instructor.
Your selected date, time, instructor preference, and package choice are treated as booking requests until confirmed. We will contact you by phone or email to confirm the lesson arrangement after your booking is received.
If you choose a flexible time option, we will use the best available slot that matches the package and availability rules shown on the website.
You must give your instructor at least 48 hours’ notice if you need to cancel or rearrange a lesson. If less notice is given, the instructor may charge the full lesson rate or the pro-rated amount from any package.
Block packages are intended for the lesson type advertised at the time of booking. For example, weekday packages are for weekday daytime lessons unless we confirm a different arrangement in writing.
If you want to switch from a weekday-only package to evening or weekend lessons, additional charges may apply at the current premium lesson rate.
Your instructor may refuse the use of their vehicle for a driving test if they do not believe you have reached a safe test standard. This decision will be made in the interests of safety.
Lessons are normally delivered in a dual-controlled, learner-suitable car. If a lesson is interrupted by an unforeseen mechanical issue, the remaining time will normally be rearranged or credited where appropriate.
If a vehicle is damaged during a lesson or test because of the pupil’s actions, the instructor may require reasonable cooperation regarding the incident and any resulting insurance or repair process.
If you have a concern about your lessons, instructor allocation, or booking, please raise it with us as soon as possible so that we have the best chance to resolve it promptly.
Nothing in these terms excludes any liability that cannot lawfully be excluded. Subject to that, Cars Driving School is not liable for indirect or consequential loss, loss of earnings, loss of opportunity, or disruption caused by matters outside our reasonable control.
Our total liability in connection with the booking service will, so far as permitted by law, be limited to the amount you paid us directly for that booking.
We use the information you provide to arrange lessons, allocate an instructor, contact you about your booking, and support your lessons. We do not need your full card details stored on the website to process the admin fee. Third-party providers used for secure booking, payment, communication, and address verification may process your information only as needed to deliver those services.
We may update these terms from time to time. The latest version published on our website will apply to new bookings from the date shown at the top of this page.